RETURNS & EXCHANGES
We've worked hard to ensure our Returns and Exchange process is quick and painless as we know that returning your items can often be a pain.
The first thing to note is that we absolutely do accept exchanges and will be happy to help you find the perfect fit through exchanging any items that didn't fit as expected. While some products may be low in stock, if your requested exchange is not available, our Returns Team will be in touch to organise an alternate size, style, colour, or will alternatively offer a Gift Card to ensure you can purchase the required design at a later date.
If you would like us to process a refund, this is also no problem at all. We're here to keep things simple.
・We have a 30 days returns policy from the date of dispatch.
・As long as your order has been shipped back to us within 30 days and we can see tracking, then you still qualify for a return.
・Items must be returned to us in the way we sent them out to you.
・All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments.
・We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
・If you are returning items from multiple orders, please ensure these are returned separately to avoid any complications.
・If you are returning a swim set, we can only accept refund requests for sets which have their hygiene strip attached. Your request will be refused if this has been removed or the item is damaged.
・You will be refunded based on the cost of the product (we do not refund your shipping charge or refund gift wrapping).
・If you are exchanging, you only need to return the piece(s) you wish to exchange.
If unsure, please do not hesitate to contact one of our WE Are Wild Experts.
Returns with WE Are Wild are easy. We know returning your recently bought items can often feel like a pain, but we've worked hard to ensure our returns process is quick and painless.
Simply book your return here.
Things you'll need:
・Your Order Number (starts with a # in your confirmation email).
・Your postcode, email or phone number associated with your order.
Things to note:
・We have a 30 day returns policy from the date of despatch.
・Items must be returned in their original condition.
・If returning a set, the full set must be returned to qualify for a refund.
If you require any further support, please feel free to reach out to one of our WE Are Wild Expert.
We currently offer free returns from JAPAN.
If you have purchased WE Are Wild a location outside of Japan, unfortunately at this time we do not offer free returns.
You as the customer will need to cover the returns shipping back to our warehouse so we can process your exchange or refund for you.
We're always working on our offering as a brand, and hope to open up free returns worldwide as soon as possible...
During busy periods it may take up to 5 working days to process your return, after receiving your items back at our Distribution Centre. Our returns team are working as quickly and as efficiently as they can to get your WE Are Wild returns and exchanges processed.
Please allow up to 5 working days for the funds to land back in your account.
We will refund using the same method originally used for your purchase. If your card is lost or cancelled, this will not affect your refund. Your Bank provider can transfer this payment over to your new account. However, it may be a case of contacting them to request this.
If you have used an E gift card along with another Payment method, the E gift card will be refunded first and the same gift card will be available to use again.
In the event that we do not receive your returned goods, we will ask you to provide the proof of postage, where tracking information is preferable. We reserve the right to refuse a refund if you are unable to provide this.